Terms & Conditions

1. Acceptance of Terms

By accessing or using the Softly website (softly-care.vercel.app), family dashboards, mobile web portals, and WhatsApp notification services (collectively, the "Platform"), you agree to be bound by these Terms & Conditions. If you do not agree to these terms, please do not use our Platform.

2. Description of Services

Softly provides family coordination tools specifically crafted for adult children living across cities or abroad to stay actively involved in their aging parents' daily wellness. Services include:

• Daily automated medication reminders via WhatsApp and interactive dashboards.
• Dual-confirmation logging with local caregivers and domestic helpers.
• Doctor appointment calendar synchronization (.ics / Google Calendar).
• Caregiver directory and direct helper contact marketplace.
• Clinical vitals logs (Blood Pressure, Blood Sugar, Heart Rate exports).

3. User Accounts & Family Spaces

To create a private family space, you must register an account with accurate and verifiable details. You are responsible for safeguarding your login credentials and for all activities that occur within your family space. You confirm that you have obtained appropriate consent from your family members to register their contact details for medication reminders.

4. Subscriptions, Pricing & Payments in INR

Softly offers both free access features (dashboard browsing, public helper directory) and premium membership tiers:

• Monthly Plan: ₹299 per month (inclusive of all applicable taxes).
• Annual Plan: ₹2,499 per year (inclusive of all applicable taxes).

All prices are denominated in Indian Rupees (INR). Payments are processed securely via our certified payment gateway partner, Cashfree Payments India Pvt. Ltd. We do not store or process your complete credit/debit card numbers or UPI PINs on our servers.

5. Free Trial & Renewal

New subscribers are eligible for a 14-day free trial. You may cancel your subscription at any time during or after the trial period through the dashboard or by contacting support. Unless cancelled, subscriptions renew automatically according to the selected billing rhythm.

6. Cancellations & Refunds

Please refer to our detailed Refunds & Cancellations Policy for comprehensive details on eligibility, processing timelines (5-7 business days via Cashfree), and cancellation procedures.

7. Helper Marketplace Disclaimer

Softly provides a discovery platform connecting independent elder helpers with families with zero agency commission. While helper profiles include verified identity documents and skill checklists, families are strongly advised to conduct standard independent background verification and references before engaging a live-in or day helper.

8. Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the competent courts in Bengaluru, Karnataka, India.